Privacy Policy

Softdel System Pte. Ltd., a company formed under the laws of Singapore (hereinafter referred to as “we” or “us” or “the Company”) is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us, if you prefer, to limit the use of that information and procedures that we have in place to safeguard your privacy.

Collection of Personal Information
  • When you subscribe to or use Company services, products or software (referred to as the Product and/or Software) or any of its features, download a software update or participate in an online survey, we may collect a variety of personal identifiable information, or personal data, including, without limitation, your name, mailing address, phone number, email address, investment risk profile, preferences or interests in various products and services featured within the Software (“Personal Information”).
  • We do not collect information relating to the actual assets or the absolute values of your assets etc., which have been fed in by you within your Software service.
Use of Personal Information
  • The Personal Information we collect allows us to process your registration and to keep you posted on the latest product announcements, software updates, and upcoming events in relation to our services. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences on the Settings page of the Software.
  • We may also want to provide you with related information from carefully selected third parties we think may be of interest to you. If you would rather not receive this information, you can opt out anytime by updating your preferences on the Settings page of the Software service.
  • We also use Personal Information to help us develop, deliver, and improve our Products, services, content, and advertising.
  • We may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve our Products, services, and customer communications.
  • From time to time we may provide your contact information only to our customer service agencies for internal research and analysis purposes only so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by e-mail to ask you for your feedback and comments on our services.
  • From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications.
Protection of Personal Information

The Internet is not a secure medium. However, in order to protect your information, we have put in place certain security measures outlined in this Privacy Policy.
We keep your information confidential. The internal procedures of the Company cover the storage, access and disclosure of your information.
The Company takes commercially reasonable precautions, including administrative, technical, and physical measures to safeguard your Personal Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction of the data stored using the Company Product.
The Company Product uses Secure Sockets Layer (SSL) encryption on all web pages where Personal Information is collected. To avail of the Company Software services, you must use an SSL-enabled browser such as Safari, Chrome, or Firefox. Doing so protects the confidentiality of your Personal Information while it’s transmitted over the Internet.
When you use some of our services or applications or some of the features in the Product, the Personal Information you share may be visible to other users and can be read, collected, or used by them. You are responsible for the Personal Information you choose to submit in these instances.

Retention of Personal Information

The Company will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Collection and Use of Non-Personal Information

We also collect non-Personal Information / data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose. The following are some examples of non-Personal Information that we collect and how we may use it:
We may collect information regarding customer activities on the Company marketplace and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Products, and services are of most interest. Aggregated data is non-identifiable and not considered Personal Information for the purposes of this Privacy Policy.
If we do combine non-Personal Information with Personal Information the combined information will be treated as Personal Information for as long as it remains combined.

Cookies and Other Information Gathering Technologies

The Company marketplace, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our Product people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-Personal Information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers as Personal Information. Similarly, to the extent that non-Personal Information is combined with Personal Information, we treat the combined information as Personal Information for the purposes of this Privacy Policy.
We also use cookies and other technologies to remember Personal Information when you use our Product, online services, and applications. Our goal in these cases is to make your experience more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our site
If you want to disable cookies you may do so by altering your internet browser settings accordingly. For detailed information on how to disable cookies, check with your provider to find out how to disable cookies. Please note that certain features of our Product will not be available once cookies are disabled.
As is true of most websites and internet portals, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer this site, to learn about user behavior on this site, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services. Thus, it is understood and agreed that you grant us consent to use your Personal Information for publicity purposes. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Service Providers

We may share Personal Information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our Products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information as required by any applicable privacy and security law.

Others

It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence ? for us to disclose your Personal Information. We may also disclose information about you if we determine that for purposes of legal compliance with any applicable privacy and data protection requirement, national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other Personal Information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

Our Companywide Commitment to Your Privacy

To make sure your Personal Information is secure, we communicate our privacy and security guidelines to all our employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about this Privacy Policy or data processing, please e-mail us at info@softdel.com We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our web site/portal along with the updated Privacy Policy.

  • Subscibe to Softdel Prime

    Join Softdel Prime and get exclusive access to premium features such as product & company details, competitive analysis, product comparisons and multilevel filtration.

  • Industry Connect Portal:

    Softdel hosted its first IoT Conference on February 27, 2019 in Tokyo and another on February 12, 2020. The conference brought our OEM customers and partners together, to discuss and learn about technologies, latest trends, and disruptions impacting the building and industrial automation space. It’s a unique opportunity to meet with the leaders and innovators from the IoT community. It proves to be a great networking platform to discuss trends, technologies, challenges, solutions, and innovations in the IoT space that spans across various industry segments from Buildings, Lighting to Industrial and Manufacturing.

    The conference is meant for:
    • IoT Leaders & Professionals
    • Members of Corporate IoT Strategy Teams
    • IoT Technology Adopters
    • Consultants & Engineers
    • IoT Solution Enablers
    • Cloud Service Providers
    • Building Automation OEM Representatives
    • Smart lighting OEM Representatives
    • Smart Factories OEM Representatives
  • IoT Solutions & Services:

    An advanced IoT solutions and services platform for manufacturers and OEMs who’s new and legacy products requires advanced engineering to meet the standards of upcoming IoT networks. We offer various services like IoT applications & analytics, IoT platform – data storage, device management, data science, device connectivity, managed services, and testing services.

    Benefits:
    • Domain expertise: Expertise in building, lighting and industrial automation working with Fortune 500 companies across the globe
    • One-Stop-Shop: End-to end support for consulting, product design, product development, and testing
    • Deep IoT development experience across applications: Cloud based BMS and smart space management solution with
      energy optimization and facility operation management
    • Flexibility: Highly adaptable business model to align with customer specific requirements and processes
    • Technology experience: Years of experience in Azure competency center, AWS competency center, and a number of application development technologies
    Our Offerings:

    IoT Services

    BACnet Interoperability Testing

    BACnet Pre-certification Testing

    Technology evaluation, technology recommendations, product development, managed services, data science, data storage, testing, device management, and access to our live technology webinars

    Access to network of BACnet devices from various manufacturers, priority access for interoperability testing status/reports, and consulting support on issues/defects

    Priority access for pre-certification status/reports, consulting support on issues/defects

    Why Softdel?
    • 15+ years of experience in gateway development across building, lighting, and industrial automation domain
  • Comms Protocol Training:
    • Training programs on BACnet for software developers, field engineers, test & QA engineers, tech support engineers
    • Customized BACnet programs tuned to OEMs’ needs
    Benefits:
    • Flexibility: The division of our courses is highly flexible addressing the needs of beginners as well as professionals.
    • Scalability: There is an immense scope of BACnet in building automation devices of any type to enable limitless connectivity and interoperability.
    • Hands-on experience: We provide our participants hands-on training to get a firm grip and real-time experience of the BACnet protocol functions.
    • Consultancy: Our team of experts will bring tremendous value and improvements for all your BACnet issues.
    Feature Set:

    Core Training Services

    Advanced Training Services

    Customized Training Services

    A beginner’s guide to BACnet protocol with classroom and hands-on training on BACnet fundamentals.

    An advanced professional guide that includes hands-on training using the latest diagnostic, debugging, and configuration tools and techniques.

    A specialized and customizable guide addressing specific requirements.

    Why Softdel?
    • 1000+ hours of trainings experience
    • 50+ OEM engagements
  • B-IoT Tools:

    Our customers can choose from 14 different variants of BACnet stack that is ideal for every building device, equipment, and application. Updated with the latest BACnet standard (Revision-19 supported on all our variants), we offer fully featured BOSS license. You can choose from our two tools:

    • Boss Simulator
    • Boss Explorer
    Benefits:
    • Flexibility:Simple interface that is easy to use for BACnet professionals as well as novices
    • Scalability: BACnet monitoring, debugging and simulation program that runs on any Windows® computer
    Feature Set:

    Automatic network traffic generator

    Real time logging, monitoring & analysis of BACnet commands and response

    Backup and restore support

    Segmentation support

    BBMD support

    Set property value of discovered objects

    Configurable BACnet devices

    Simulate BACnet/Ip device virtually

    Discover and browse BACnet devices

    Support for both A-side and B-side services

    Monitor Object property values

    Supports IBM MS DBCS, ANSI X3.4 character sets

    Object Browser

    User configurable simulation of PVs (Present Values)

    Protocol revision support (PR-19)

    Virtual router

    Why Softdel?
    • 1000+ hours of trainings experience
    • 50+ OEM engagements
  • Edifice Edge:

    Ready Gateway platform to kick start your IoT solution – build your own applications including containerization, cloud connectivity, security etc.

    Benefits:
    • Modular: Flexible container based architecture with mix & match protocols and applications to enable new services
    • Inclusive: Work with multiple building solution providers like application builders, facility managers, and SIs
    • Open: Data normalized through Project-Haystack that promotes innovation and interoperable data access
    • Secure: Advanced security and authentication procedures that protects aggregated data at rest
    • Extensible: Upscale hardware as needed by adding higher compute nodes within the same stack
    Feature Set:

    Device Discovery: Project Haystack based data model that supports BACnet/IP and Modbus TCP

    Extensible: Micro services based architecture that is scalable to support 3rd party containerized applications

    Data Management: Supports numerous data points with provision to log telemetry data and also supports up to 25,000+ data points

    Platform Interfaces: Rest API to easily integrate with cloud and enterprise based systems with lightweight pub-sub mechanism using MQTT

    Security: APIs secured with TLS1.2 and 256 AES encryption with role-based access control

    Remote Device Management: Secured Over-the-Air (OTA) Firmware upgrade- System, applications, and firmware

    Why Softdel?
    • 1000+ hours of trainings experience
    • 50+ OEM engagements